Privacy Policy

Effective Date: 2026/01/23

At Hydro Clean, your privacy matters. We are committed to protecting your personal information and handling it responsibly, transparently, and in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or engage with our services.

By using this website, you agree to the terms of this Privacy Policy.

1. Personal Information We Collect

We only collect information that is necessary to operate our business and deliver our services effectively.

This may include:

• Full name

• Email address

• Phone number

• Physical address or property location

• Information submitted via contact forms, quote requests, or direct communication

We may also automatically collect limited technical information, such as:

• IP address

• Browser and device type

• Pages visited and time spent on the website

This information helps us improve website performance and user experience.

2. Why We Collect Your Information

We collect and use your personal information for legitimate business purposes, including:

• Responding to enquiries and providing quotations

• Scheduling and delivering cleaning services

• Communicating about bookings, updates, or follow-ups

• Improving our website, services, and customer experience

• Complying with legal, regulatory, or contractual obligations

We do not collect unnecessary information, and we do not use your data for purposes you have not agreed to.

3. Lawful Processing (POPIA Compliance)

Your personal information is processed lawfully and fairly in terms of POPIA. We collect information only when:

• You give consent

• It is necessary to provide a service you requested

• It is required by law

• It is in our legitimate business interest and does not infringe your rights

4. Sharing of Personal Information

We respect your privacy. Your personal information is never sold, rented, or traded.

We may share information only when necessary:

• With trusted service providers (such as website hosting, analytics, or communication tools) who are bound by confidentiality

• When required by law or regulatory authorities

• To protect our legal rights or prevent misuse of our services

All third parties are required to safeguard your information.

5. Cookies & Website Analytics

Our website may use cookies or similar technologies to:

• Ensure proper website functionality

• Analyse website traffic and performance

• Improve content and user experience

You can disable cookies in your browser settings. Please note that some features may not function optimally if cookies are disabled.

6. Data Security

We take reasonable technical and organisational steps to protect your personal information against loss, misuse, unauthorised access, or disclosure.

While no online system is completely secure, we apply appropriate safeguards and only retain information for as long as necessary.

7. Your Rights Under POPIA

You have the right to:

• Access the personal information we hold about you

• Request correction or updating of your information

• Request deletion of your information (where legally permitted)

• Object to the processing of your information

• Withdraw consent for marketing communications at any time

To exercise these rights, please contact us using the details below.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices and recommend reviewing their policies separately.

9. Updates to This Policy

This Privacy Policy may be updated from time to time to reflect legal or operational changes. Any updates will be posted on this page with a revised effective date.

10. Contact Information

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Hydro Clean
Email: Info@HydroClean.co.za
Phone: +27 69 464 5429